Support

Our support teams are available 24/7

Support


Rat Hosting takes great pride in offering an outstanding level of customer service. We treat all our customers as part of the family and strive to be there for
them whenever and however we can. Good customer service costs nothing! Whereas lots of businesses fail to realise this, we make it our highest priority.

Skype Support

Does your web hosting company provide you with support over Skype? From our experience, not many do! At Rat Hosting, we do business differently to
everyone else and we're proud of that! We want you to enjoy being part of our family. Should you ever need our help please don't hesitate to get in touch.


Remote Assistance

Remote Assistance

Having trouble setting up your emails? Or do you need some help setting up your control panel, uploading your website, etc? We can offer you remote
assistance where we take control of your desktop (while you are watching) and set things up for you. We never access any of your personal files and always
ask for your permission before taking control of your computer. This is one of our greatest services, and it's great because we can actually help you and teach
you at the same time. We usually talk with you on Skype at the same time so we can explain what we're doing and give you the opportunity to ask questions.
The best part, of course, is our Remote Assistance service is completely free! That's right, it's FREE! We go the extra mile to make our customers smile!


Twitter Support

Did you know you can even tweet us for support? Contact Rat Hosting by clicking on the above button and we'll get back to you as soon as we can! We
also recommend that you follow us on Twitter so we can contact you by Direct Message if you wish to talk with us in private. We'll also follow you back.


Support Tickets

The most secure way to contact us is by our ticketing system. If your question is account-related or regards confidential information, then we recommend
you send us a ticket. Our ticketing system is available 24 hours a day and is operated by cPanel Certified professionals. It's perfect for technical support.


iMessage

iMessage Support

How many web hosting companies offer iMessage Support? Does your hosting company offer this? If you have an iPhone, iPad, iPod Touch, or Mac then
you might want to consider switching just for this! Our iMessage support service is available 24 hours a day with fast responses during UK business hours.
It is free and works in much the same way as sending a text, except that it doesn't charge for the texts! Send an iMessage to support@rathosting.com.