Quality Management

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Quality Management

At Rat Hosting we take pride in the professional quality of our work and the high level of service we provide to our clients, ensuring that their needs are clearly understood, defined and met throughout the duration of their hosting journey with us. We are committed to achieving and maintaining a high standard of quality in all aspects of our business and to continually satisfy the expectations of our customers in respect of all our service offerings.

Quality is a core component of our business beliefs:

  • We are committed to providing the highest quality of service.
  • We are committed to the timely delivery of all our services ensuring we meet requirements.
  • Where potential quality lapses arise we will provide suitable preventative and corrective measures.
  • Our quality of work is eagerly demonstrated through feedback and reviews completed by our customers.
  • We strive to meet and surpass your expectations through our efficient and passionate approach to projects.

While providing services to customers, we will ensure that:

  • This Quality Management Statement is upheld and supported.
  • We have the appropriate skills to enable us to undertake required tasks.
  • All work is planned to an agreed schedule and is delivered in a timely manner.
  • All customer data is maintained, controlled and archived within the Data Protection Act.
  • Frequent reviews of service levels are undertaken to ensure that standards are maintained.